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Contact Center Applications

The pace of modern business puts more pressure to automate IT enabled services to quickly deliver services and at considerably lower price than might be available in the past. Legacy PS applications that ae critical to business are typically built are inflexible, expensive and difficult to manage.
Time has come to evaluate re-architect these applications with modern web services enabled simplified design & database technologies.

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Call Recording Solutions

TINSlab is vendor agnostic voice recording software Solution Company. We deliver all types recording automation applications to VERINT, NICE, WITNESS, ACR etc customers globally. We delivered end-to-end recording compliance solutions. Our call recording application help call center to meet their business objective around voice recording compliance- Retention period management, PCI, GDPR, 100% & selective Recording, BAU Recording Extract Manager, Business Ramp-Down call deletion, Recording Integration Services, CRM Speech Analytics solutions etc.

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We are here for

Call Recording Services

TINSlab is vendor agnostic voice recording software Solution Company. We deliver all types recording automation applications to VERINT, NICE, WITNESS, ACR etc customers globally. We delivered end-to-end recording compliance solutions. Our call recording application help call center to meet their business objective around voice recording compliance- Retention period management, PCI, GDPR, 100% & selective Recording, BAU Recording Extract Manager, Business Ramp-Down call deletion, Recording Integration Services, CRM Speech Analytics solutions etc.

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Service We Provide

AVAYA Enablement’s System

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TINS team has the expertise to delivered end-to-end CTI applications and services for large AVAYA call centers (incl AACC). Our AES based solutions help call center migrate from ACD to Next Generation ACD Integrated solution. Our applications help to reduce AHT, FCR and Zero percent abundant calls, Our AVAYA Integrated Auto Call Back Manager, AVAYA Integrated Digital Feedback Manager, DNC Manager, AES to CRM integration, DNC Pre-Dial out Manager, Dial-Out & Disposition Managers etc applications are used by many customers globally. Most of our solution is compatible with all versions of Avaya & AACC.

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Recording Assurance Mgmt.

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TINSLab call recording assurance manager (RAM) will ensure that each and every interaction management call is recorded. This application will check (24*7*365) call recording compliance of each call and raise alert if there is any failure so that telecom IT can fix technical issues asap. RAM integration with Recording Health Manager (RHM) also checks of Heath of distributed Recorder platform and notify if there is any technical failures. These applications are used streamline all recording related compliance challenges. These application solutions are compatible with all leading with Global Recording platforms.

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DOT Compliance Consultation

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TINSLab provide end to end DOT consulting services to Indian customer on DOT regulation managements. TINSlab will also help on OSP license and audit management services to ITES customers.

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