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Contact Center Technologies Applications

We have 15 years experience in consultancy, TINSLab give the smart solution for your business

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Avaya Enablement’s System (CTI)

TINS team has the expertise to delivered end-to-end CTI applications and services for large AVAYA call centers (incl AACC). Our AES based solutions help call center migrate from ACD to Next Generation ACD Integrated solution. Our applications help to reduce AHT, FCR and Zero percent abundant calls, Our AVAYA Integrated Auto Call Back Manager, AVAYA Integrated Digital Feedback Manager, DNC Manager, AES to CRM integration, DNC Pre-Dial out Manager, Dial-Out & Disposition Managers etc applications are used by many customers globally. Most of our solution is compatible with all versions of Avaya & AACC.

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Call Management System (CMS)

TINS team has the expertise to deliver all type of customize reports and MIS application with CMS interfaces. Our ECHI loader is state-of-Art interface that is compatible with all CMS versions. We can deliver all MIS reports & Dash Board that will extract required MIS data from multiple CMS.

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Telecom Expense Management (TEM/CDR)

TINS team has the ex pertise to deliver all type of CDR based solution including Telecom Expense & Operation Management. Our team works with large contact to automate and reduce telecom expenses. We can deliver end to end solution & services to cut down telecom expense of large contact centers and help their cost aligned with business objectives.

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AVAYA TSP Operation Manager(ATOM)

TINS AVAYA ITIL application automates AVAYA ACD IT Operation challenges. This customized application help to reduce call center IT operation cost, enhance telecom operation efficiencies,From TSP cloud to AVAYA End points & adjuncts, we automate Call Center Technologies Operation. Our applications are designed and customized as per multiple process & sub process business needs of geographically distributed telecom infrastructure and seamlessly integrated & customized with current IT operation tools.

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