TINS team has the expertise to delivered end-to-end CTI applications and services for large AVAYA call centers (incl AACC). Our AES based solutions help call center migrate from ACD to Next Generation ACD Integrated solution. Our applications help to reduce AHT, FCR and Zero percent abundant calls, Our AVAYA Integrated Auto Call Back Manager, AVAYA Integrated Digital Feedback Manager, DNC Manager, AES to CRM integration, DNC Pre-Dial out Manager, Dial-Out & Disposition Managers etc applications are used by many customers globally. Most of our solution is compatible with all versions of Avaya & AACC.

TINSLab call recording assurance manager (RAM) will ensure that each and every interaction management call is recorded. This application will check (24*7*365) call recording compliance of each call and raise alert if there is any failure so that telecom IT can fix technical issues asap. RAM integration with Recording Health Manager (RHM) also checks of Heath of distributed Recorder platform and notify if there is any technical failures. These applications are used streamline all recording related compliance challenges. These application solutions are compatible with all leading with Global Recording platforms.